The Resetting process is considered a good troubleshooting solution when you’re facing connectivity issues. It also removes the lock from any owner or guest keychains that it is affiliated with. If all previous solutions didn’t work with you, go and reset the lock but put in mind that a factory reset erases all guest and owner data from your device, restoring it back to its original settings. You can read more about how the lock firmware is updated in this article. The August app also needs to be updated to avoid all issues and get a reliable connection from your Wifi. When the firmware is not updated, connectivity issues can occur alongside many other issues like slow response time, security bugs, etc. Solution 4: Update the firmware.Ī firmware is a software program integrated into hardware, which contributes to its proper functioning and which allows it to evolve (via the installation of updates) without the need to replace this hardware or review its design. When power cycling your router you’ll help the internet service provider not lose track of your connection and as a result, maintain a reliable internet connection. It is recommended by experts each time you encounter connectivity issues with your devices. This is the process of rebooting your router by disconnecting it from its power source, waiting 15 seconds, and then plugging back in. So make sure to turn off all these gadgets that are causing interference with your lock in order to get it back to work. With radio interference the August lock becomes unable to transmit data, reducing its throughput and causing delays and performance degradation. These unwanted signals are typically transmitted by other electronic devices that use the same radio waves as a WiFi network such as your microwave, wireless speakers, baby monitors, walkie-talkies, and more. When you use too many devices that work on the 2.4Ghz frequency next to your August Lock you can say hello to radio interference and connectivity issues. When the lock connects to the router successfully, you can turn on the 5GHz channel again as it will be possible to coexist and work with 5GHz by sharing the same SSID. Solution 1: Connect to the right frequency.Īugust locks only work with 2.4Ghz and doesn’t like it if you have 5Ghz running with the same SSID as 2.4Ghz which may happen if you have a dual-band router, so make sure to switch to the 2.4Ghz from the router settings when connecting the device. There are many solutions you can try when your August lock keeps disconnecting from Wifi, and we’ll show you many of them in this article to get it back to work without relying on anyone else to do it. How to fix August Smart Lock that keeps losing connection? Solution 1: Connect to the right frequency.How to fix August Smart Lock that keeps losing connection?.
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